Upskilling: why it makes sense to retrain employees


The term “upskilling” is suddenly omnipresent. We might have called it training and development before, but the meaning is the same: organizations are spending huge sums of money to give their existing employees new tools to succeed at work – and increasingly to support their personal development as well. In this week’s episode, Isabel examines how training or upskilling has evolved to keep employees in the workplace post-pandemic. She talks to FT columnist and Working It regular Emma Jacobs about what aspects of continuing education are worth the time and investment, as well as Dan Bullock and Raul Sanchez, training and communications experts at New York University. Dan also works at the UN as a trainer, and both believe that teaching new language and communication skills to employees is key to a post-pandemic skills recalibration – and a better global understanding. Could staff training really help end the Great Resignation?

Would you like to read more?

What is needed to close the skills gap? Andrew Hill on World Economic Forum research

Investing more in older workers will pay off – Camilla Cavendish on the myopic approach of employers who favor younger workers

Emma Jacobs on using stay interviews to find out what training staff want

How the Japanese company Rakuten made English its world language

The work of Dan Bullock and Raul Sanchez in training employees for global communications

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Presented by Isabel Berwick. Editorial management by Renée Kaplan and Manuela Saragosa. Assistant producer is Persis Love. Sound design by Breen Turner, with original music by Metaphor Music. Produced by Roman.

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